Frequently Asked Questions

Who Is Uk Premium Grass ?

Uk Premium grass is trading under the company Gjonesgardenservices Ltd

Artificial Grass Warranty

Our artificial grass is available in various colours and pile heights, it is UV stable and will not fade in outdoor conditions up to 10 years depending on the grass. The fibres are non-abrasive, will not rot or stain and the grasses are both child and pet friendly.

How long does artificial grass last for?

Our Fake grasses will last 10+ years depending on which of our synthetic grasses are installed and the volume of traffic in the area.

How to maintain artificial grass?

Artificial grass isn’t completely maintenance free. It is recommended that you remove all debris and leaves from your fake grass either by using a leaf blower (recommended) or stiff brush making sure you blow or brush against the pile. Synthetic lawns are susceptible to air born weeds, spraying the lawn with weedkiller twice a year is important.

Is Artificial Grass Fireproof?

Synthetic grass should be kept away from ALL hot objects, our artificial grasses are made of a high-quality synthetic material that will just melt when coming into contact with hot objects such as BBQ’s, Fireworks, or hot exhausts form garden equipment. To help prevent melting we add a sand infill to all our jobs.

Can Artificial Grass be Repaired?

Yes, any damage to artificial grass can be repaired. Upon completion we leave large offcuts of grass with the client. If damages occur to your lawn we simply cut out the damage section and replace with the offcuts of artificial turf.

Is Artificial Grass Affected by Cold Weather?

No all our grasses are made from the highest quality material making it durable in the coldest of the uk weather. If your fake grass experiences snow or ice then it may become uncomfortable to walk on as the blades are stuck together don’t worry just let it naturally thaw out.

Does artificial grass drain like real grass?

All our synthetic grasses contain drainage holes allowing the water to flow through without any problem. The base material in the preparation is able to absorb far more water then compacted earth making it better solution for water logged lawns.

Can artificial grass be laid on concrete?

All our fake grasses are designed to be used for just about any flat surface such as decking, flags, concrete, block paving, however it is recommended that you use our underlay to prevent the surface feeling hard, especially in areas where children are going to play.

Does Artificial Grass Require Sand in Them?

Yes, we recommend our fake grasses require a sand infill, this helps to keep the grass more fire resistant, helps weigh down the synthetic lawn, prevents wrinkles or folds, and helps keep the pile vertical.

Is artificial grass suitable for small children?

Fake grass is the perfect, modern, safe play solution for all ages. Artificial grass is soft yet durable and is usable all the year rounding make it a perfect solution for most spaces and can transform a drab and muddy lawn area, playground or tarmac area into a bright, stimulating outdoor play area.

Is Artificial Grass Suitable for Pets?

Yes, the soft, hardwearing surface enables your pet to run and play outside whatever the weather. No more muddy paws, burnt yellow patches or large digging holes.

How Do You Clean an Artificial Lawn Used by Pets?

Don’t panic if pets “do their business” on it, our fake grass is permeable and easy to clean. What’s more the artificial grass fibers will remain completely undamaged, the pet urine will naturally drain through the grasses drainage holes. However we recommended hosing the area down with water especially in warmer weather and using a disinfectant from time to time.

Please Note;

1.1 Goods subject to the following descriptions. If you order any of our artificial grasses, you should be aware of the following qualities which will form part of the description of the goods of on our website: 

(a) Creases. The structure, storage and / or transit of the artificial grass may cause natural creases in the product. Creases will ordinarily flatten within 3 months of the supply and / or installation of the artificial grass and should not be considered a product defect. We recommend that the artificial grass in unrolled and exposed to warm sunlight before installation in order to reduce visible creases. You may also try gently pulling the edge of the artificial grass to encourage the creases to smooth or expose the latex backing of the artificial grass to sunlight and gently stretch by hand. 

(b) Lines. A visible straight line may appear in the artificial grass which may have been caused by the devices used during the manufacturing and / or alignment process or during the cutting process. Lines can be removed by exposing the artificial grass to warm sunlight and gently manipulating the fibres by hand or with a power brush to remove the line. Lines should not be considered a product defect. 

(c) Colour differential. Although we have made every effort to ensure that the artificial grass supplied will be consistent in colour, it is possible that artificial grass from separate batches will have a slight colour differential due to the manufacturing process. A slight colour differential in the batches of artificial grass supplied should not be considered a product defect. 

(d) Reflective surfaces. Our artificial grass is manufactured using polyethylene and polypropylene and therefore reflective or magnifying surfaces such as glass, clear plastic or otherwise could cause scorching of the grass. It is your responsibility to prevent any such damage occurring to the artificial grass and we will not be liable for any scorching which occurs. We are able to provide a repair service for scorched artificial grass, for a fee, if you require. 

(e) Dark and light patches. There may be instances where the artificial grass has dark and light patches. This is caused by the grass fibres being compressed in some areas during storage and / or transit. We recommend that you expose the grass to warm sunlight and manipulate the grass fibres with a brush to relax any compressed areas. If the compression is severe, you may wish to use a mechanical power brush to lift the grass fibres. Dark and light patches which can be rectified as suggested above should not be considered a product defect. 

(f) High traffic zones. Any areas of the artificial grass which are subject to high traffic may flatten over time due to pressure on the grass blades, causing these to compress. This can alter the appearance of these sections of the grass compared to those which have not been been subject to compression. This is natural wear and tear and we will not be liable for any flattening which occurs due to compression over time.