What we collect
All information we collect from you will be recorded, used and kept secure in accordance with the General Data Protection Regulation’s (GDPR) which takes effect in the EU on the 25th May 2018.
The information we may collect includes:
- Contact information including email address.
- Demographic information such as postcode, preferences and interests.
- Details relating to the project in which Namgrass is being used for.
- Other information relevant to customer surveys and/or offers.
- Details relating to a specific order and its delivery.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- To raise invoices.
- We may use the information to improve our products and services.
- To administer and provide products and services you request.
- Your name, delivery address and contact number will be passed onto Namgrass in order for them to deliver the products you request, no other customer information collected via our website will be passed onto them.
- We will use the information to communicate with you in the event that any products or services you have requested are unavailable.
- We will not use your email address to send any promotional emails about any similar products or services that we provide.
This site uses Google Analytics to track user interactions with the site, allowing us to monitor and improve our website’s functionality, and display relevant advertising for users across ad platforms. In order to do this, anonymised user data is retained for a period of 26 months following a user’s last visit to gjonesgardenservices.co.uk, after which this data is deleted. This data includes:
- How you have reached our website and the internet protocol (IP) address you have used
- Your browser type, versions, and your operating system
- Your journey through our website, how long you stayed on a page, and other page interaction information.
We may also use Facebook’s ‘Custom Audience’ service from time to time. This service enables G Jones Garden Services Ltd to display personalised adverts when you visit Facebook’s social media platforms. It works by matching your email address to your unique number that Facebook uses to identify you. We will only include you if you consented to receive marketing from us. If you change your mind at any time you can email us at firstname.lastname@example.org or by updating your privacy settings on Facebook.
Disclosure of your information and data processing
In order to provide our products and services to you we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include:
- Payment processing organisations
- Delivery organisations
- Fraud prevention and screening
- Customer review platforms.
Your right to access and delete your personal data
You have the right to receive a copy of the personal information we have about you.
We will securely keep your information for a period of 7 years from the date of your last order, in line with legal and tax requirements, after which time we securely destroy the data by either permanently deleting it from our computer or shredding it, however you can request your data to be deleted from our records at any time during this 7 year period.
For both requests, you can write to us at the address G Jones Garden Services Ltd, F.A.O. Data Protection Officer, 26 Everard Close, Worsley, Manchester, M28 7TY
If you have requested for your data to be deleted and you have previously contacted us via our social media pages where comments are public, please delete any comments you wish to remove.
If you have subscribed to receive marketing communications, you can unsubscribe at any time by emailing email@example.com or unsubscribing to any emails we send you.
We also annually check personal data we hold to make sure everything has been deleted or shredded at the end of the retention period.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
- If you believe that any information we are holding on you is incorrect or incomplete, please write or email us as soon as possible at: G Jones Garden Services Ltd F.A.O. Data Protection Officer 26 Everard Close, Worsely, Manchester, M28 7TY or firstname.lastname@example.org. We will promptly correct any information found to be incorrect.
Actual cookies deployed
Below is a table of information which lists all cookies deployed and used on our website.
A Google Analytics cookie, which keeps track of the number of times, a visitor has been to the site, when their first visit was, and when their last visit occurred.
A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor enters a site.
A Google Analytics cookie, which creates a timestamp of the exact moment when a visitor leaves the site.
Used for reporting in Google Analytics classifying the visitor.
A Google Analytics cookie which tracks where the visitor came from, what search engine was used, what link was clicked on, what keywords used, and where in the world the site was accessed from.
This cookie is set by Google Maps when you load a map of our location
loc, uid/uit, psc, di/dt, atuvc/bt/ssc/ssh/sshs/xtc
Allows users to share content via Social Networking websites and email
This is a cookie is to verify if you are logged into the website or not.
WordPress cookie for a logged in user.
comment_author, comment_author_email, comment_author_url
When you enter a comment on this site you will be asked to provide certain information about yourself including your name, email and website address.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You session ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
How to disable cookies
Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.
“If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many anti-spyware programs that you can use to prevent this from happening. Learn more about antispyware software – http://en.wikipedia.org/wiki/Spyware . As mentioned earlier in this page you can also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add- on. “